Technical Help Desk Assistant position now available

Maxon Australia is seeking a motivated and engaging help desk technician. As part of the technical help desk team you will have the responsibility of responding to clients requested over the telephone and in the written form. You will be liaising with internal project managers on a technical basis everyday.

You should have a technical orientation derived from experience or through industry qualifications. A great attitude to “get the job done, effectively”.

HELP DESK ROLE:

Providing Phone or Written Support to customers with their questions about any of our supported software and products to the best of his/her ability, in a professional and courteous manner.
Assisting cellular engineer with on-air testing in pre market launch of new cellular modems.
General repairs as delegated.
Assisting technical engineers in day-to-day issues.

KEY REQUIREMENTS AND SKILLS:

Excellent Customer Service skills; high level ability and willingness to assist customer/s with their IT needs
Excellent written, verbal and interpersonal communication skills
Graduate with Help desk experience in computing, problem solving, and/or troubleshooting
MCP/MCSE certification desirable
Good knowledge of UMTS and 3G Technology is desirable
Australian Citizenship/ Permanent Residency

For more information on this fantastic opportunity please send your resume to jessica@maxon.com.au or phone +612 8707 3001.

Jessica Forder
Maxon Australia
telephone: +612 8707 3000