1.1 What is
maXvpn?
1.2 What is the difference between maXwan and
maXvpn?
1.3 Do I need to install any software to use
maXvpn? If yes, where can I get the software from?
1.4 How large is the software and how can I
install it??
2.
Service Frequently Asked Questions
2.1 Who manages maXvpn?
2.2 Can I access maXvpn over the public
internet?
2.3 If the network fails are you able to
advise maXvpn customers?
2.4 Where can the value added services
provided by Maxon Australia be utilised?
3.
Network Frequently Asked Questions
3.1 Which networks can I access through
maXvpn? Can maXvpn be used without having any maXwan
connections?
3.2 How secure is maXvpn?
3.3 How does IPSec work
3.4 How are the devices accessed in the
field using maXvpn?
3.5 What are the limitations of maXvpn?
3.6 Is there any limit to the number of
connections I can have for maXvpn?
4. Accounts Frequently Asked Questions
4.1 How can I order a
maXvpn service(s)?
4.2 What process is involved in subscribing
for maXvpn?
4.3 How much does it cost for the
maXvpn service?
4.4 How long does it take to set up a
maXvpn account?
4.5 Does the annual fee cover all of my
connections within maXvpn or is it a per connection cost?
4.6 What if I want to stop my maXvpn
account, what are the associated costs, and do I need to
give any notice?
4.7 Is it possible to have a maXvpn account
for modems purchased earlier?
4.8 How do I get billed for
sending/receiving data? Who pays for i?
4.9
Can I migrate from my old circuit
switched system to packet data?
4.10 Can I use any other VPN client software
to connect to maXvpn?
4.11 Whom
shall I contact if I have problems connecting to maXvpn?
1. General maXvpn Frequently Asked
Questions
1.1
What is maXvpn?
maXvpn is a fully managed IP VPN service provided by
Maxon Australia. This VPN solution leverages the IP
connectivity of an existing ADSL or cable connection,
enabling remote offices or individual users to securely
access their wireless connections, within maXwan, virtually
from anywhere.
1.2 What is the difference between maXwan and maXvpn?
maXwan is a fully managed wireless IP WAN network which
operates within Telstra’s NextG network. Devices connecting
to maXwan are assigned a fixed IP address and use
telstra.corp APN instead of the public APN used by normal
internet users.
On the other hand, maXvpn is a fully managed IP VPN service
which is used in conjunction with maXwan. It allows a secure
tunnel access to wireless connections within maXwan via an
existing internet connection (ADSL or Cable). A single
maXvpn connection can provide access to all your devices
within maXwan.
1.3
Do I need to install any software
to use maXvpn? If yes, where can I get the software from?
Yes. You will need to install VPN-Client software in order
to use maXvpn. The software is provided, via email, to
customers upon activation of maXvpn connection(s). This
software is included free with activation of at least one
(1) maXvpn service.
1.4
How large is the software and how can I
install it??
The file size of the software is 5Mb. You need to run the
.exe setup file to install the VPN-Client software on the
local drive of your computer. Please note that the software
cannot be installed on the network.
2.
Service Frequently Asked Questions
2.1
Who manages maXvpn?
maXvpn is a fully managed value added service provided by
Maxon Australia.
2.2
Can I access maXvpn over the
public internet?
maXvpn provides secure communication to wireless
connections within maXwan, utilising an existing ADSL or
cable connection. maXvpn is not restricted to any internet
service provider.
2.3
If the network fails are you
able to advise maXvpn customers?
Customers will be notified in advanced, where possible,
via email regarding any outages or faults.
2.4
Where can the
value added services provided by Maxon Australia be
utilised?
The value added services provided by Maxon
Australia are ideal for real time applications such as:
• Utility industry
• Farming industry
• Mining
• CCTV
• Traffic cameras
• Fleet management
• SCADA network
3.
Network Frequently Asked Questions
3.1
Which networks can I access
through maXvpn? Can maXvpn be used without having any maXwan
connections?
The only network that can be accessed through a maXvpn
connection is your maXwan service(s). maXvpn can only be
used in conjunction with the maXwan network.
3.2
How secure is maXvpn?
The maXvpn solution includes advanced security features
such as DEAA (Data Encryption, Authentication, and
Authorization). All communication is encrypted for data
confidentiality and integrity. Internet Protocol Security
Protocol (IPSec) which operates on the network layer of the
OSI Model is used to provide enhanced security for
virtual-private connections. IPSec creates a tunnel between
the host and remote devices to securely transfer data,
without an association to any specific application. maXvpn
uses group policy which means users can only access their
devices and not any devices inside the maXwan network.
3.3
How does IPSec work?
IPSec creates a tunnel between the host and remote
devices to securely transfer data, without an association to
any specific application.
3.4
How are the devices accessed in
the field using maXvpn?
After a successful authentication maXvpn provides secure
VPN tunnel in to the maXwan network. Users will then be able
to access devices that are online inside the maXwan network.
3.5
What are the limitations of
maXvpn?
• Customers need to install the VPN-Client software on their computer.
• maXvpn can only be used in conjunction with the maXwan network.
• Username(s) and password(s) will be allocated by Maxon Australia.
• At least one (1) maXwan service is required at the time of maXvpn service activation.
• A maXwan service is limited to connectivity via Telstra 3G devices
3.6
Is there any limit to the
number of connections I can have for maXvpn?
maXvpn
client software can be installed on any standard laptop/PC.
One
(1) maXvpn account can be used on multiple laptops/pcs;
however this account can only be used by one (1) user at a
time. Simultaneous remote access is not possible with only
one (1) maXvpn account.
If more than
one (1) laptop/PC requires simultaneous remote access into
the maXwan network; a maXvpn account, with multiple
sessions, must be purchased. Enabling multiple users simultaneous
access to all your devices within maXwan.
NB: additional costs apply for each multiple
session
4. Accounts Frequently Asked Questions
4.1
How can I order a maXvpn
service(s)?
There are two (2) ways you can order a maXvpn service(s):
• Contact Maxon Australia on +61 2 8707 3000
• Complete our online order form
4.2
What process is involved in
subscribing for maXvpn?
You need to place an order with Maxon Australia by either completing the
online order form
or by calling us on +61 2 8707 3000. Customers are required to pay the annual
subscription fee upfront, prior to maXvpn activation.
Customers will be advised, by email, once the account is
setup.
4.3
How much does it cost for
the maXvpn service?
Customers are charged an annual fee for using the maXvpn
service(s). Please contact Maxon Australia for further
information regarding pricing.
4.4
How long does it take to set
up a maXvpn account?
Once we receive the payment for the order, it can take up
to a week to issue the Username/Password with allocated IP
Address for the devices.
4.5
Does the annual fee cover all
of my connections within Maxvpn or is it a per connection
cost?
It is a per connection cost and must be paid upfront
before the service is activated.
4.6
What if I want to stop my
maXvpn account? What are the associated costs, and do I need
to give any notice?
In order to unsubscribe from maXvpn you need to give one
(1) weeks notice. There are no additional charges if you
decide to cancel your subscription; however the annual fee
for using maXvpn is non-refundable.
4.7
Is it possible to have a
maXwan account for modems purchased earlier?
Yes. You can subscribe to the MaxWan Service for modems
purchased earlier. Please contact Maxon Australia for
further information regarding cost.
4.8
How do I get billed for
sending/receiving data? Who pays for it?
You will be billed by Telstra as per your contract for
data transfer whereas Maxvpn is an annual paid service. You
only need to pay an annual fee for Maxvpn Service.
4.9
Can I migrate from my old
circuit switched system to packet data?
It is possible to migrate from the old circuit switched
system depending on the data logger and client software used
by your business. Please contact Maxon Australia’s support
team and they can assist you further with your enquiry and
help migrate to the packet switched system.
4.10
Can I use
any other VPN client software to connect to maXvpn?
It is possible to migrate from the old circuit switched
system depending on the data logger and client software.
Please contact Maxon Australia’s support team and they can
assist with enquiry and help migrate on to the packet
switched system.
4.11
Whom shall I contact if I have problems
connecting to maXvpn?
For all support please contact Maxon Australia’s Technical
Help Desk on 02 8707 3000 between the hours of 8:30AM – 5:30PM
Monday to Friday.
Back to the top
© Maxon Australia 2007
