1.1 What is maXwan?
1.2 What is IP WAN?
1.3 Is maXwan a Virtual Private Network (VPN)?
1.4 What is the difference between a VPN and maXwan?

2.1 Who manages maXwan?
2.2 Can I use modems operating over other networks with maXwan?
2.3 Can I define my own IP address range?
2.4 Is the IP address provided by maXwan static or dynamic?
2.5 Is the IP address provided by maXwan private or public?
2.6 Does maXwan provide access to the internet?
2.7 Which protocol is used for authentication?
2.8 If the network fails are you able to advise maXwan customers?  

3.1 Where maXwan can be used?
3.2 Which devices can I use over maXwan?
3.3 How secure is maXwan?
3.4 How are the devices accessed in the field using maXwan?
3.5 What are the limitations of maXwan?
3.6 Is there any limit to the number of connections I can have on maXwan?
3.7 As a customer am I required to have a minimum capacity?  

4.1 Where can I order maXwan services?
4.2 What process is involved in subscribing for maXwan?
4.3 How much does it cost for the maXwan service?
4.4 How long does it take to set up a maXwan account?
4.5 Does the annual fee cover all of my connections within maXwan or is it a per connection cost?
4.6 What if I want to stop my maXwan account? What are the associated costs, and do I need to give any notice?
4.7 Is it possible to have a maxWan account for modems purchased previously?
4.8 How do I get billed for sending/receiving data? Who pays for it?
4.9 Do I need to activate any codes on my USIM card?
4.10 Can I migrate from my old circuit switched system to packet data?  

1.1 What is maXwan?

It is a virtual network which will operate within Telstra’s NextG network (IP WAN). Devices connecting to this network will have a special username (e.g. username@maxwan.com.au) and password. These devices will also use telstra.corp APN instead of the public APN used by normal internet users. Users/modems will be assigned a static IP address when they log on.

IP WAN network is managed by Telstra to route IP traffic between the wireless devices and the maXwan network.

maXwan is NOT a Virtual Private Network. It is a very secure virtual network that will operate within Telstra’s NextG network.

A Virtual Private Network (VPN) is a communications network tunneled through another network, and dedicated for a specific network. One common application is secure communications through the public internet, but a VPN need not have explicit security features, such as authentication or content encryption.

On the other hand, maXwan is a private network which operates within Telstra’s NextG network (IP WAN). Devices connecting to maXwan use telstra.corp APN instead of the public APN used by normal internet users. maXwan does not have access to the internet; providing a high level of security. maXwan setup is only point to point which means devices with this network can only communicate with each other.  

This is a value added service provided by Maxon Australia.

No. maXwan will only support devices operating over Telstra’s NextG network.

No. You will be assigned an IP address as allocated by Maxon Australia.

You will be assigned a static IP address for wireless connectivity.

You will be assigned a private IP address as maXwan is a Private Network inside Telstra’s IP WAN.

maXwan network is completely isolated from the internet. This network does not have access to the internet; providing a high level of security.

Challenge-Handshake Authentication Protocol (CHAP) authentication scheme is used to validate the identity of remote clients.

Customers will be notified via email regarding any outage or failure.

maXwan is ideal for real time applications such as:

• Utility Industry
• Farming Industry
• Mining
• CCTV
• Traffic Cameras
• Fleet Management
• SCADA Network

maXwan will allow secure and reliable connectivity between  GPRS, 3G and NextG devices operating over Telstra’s NextG network.

• It is as highly secure as Telstra’s IP WAN provided over the Switched Data Network (SDN). It is a network on which Telstra provides ATM and Frame Relay Services.
• To add to the security maXwan uses username/password authentication.
• maXwan is not accessible from the internet nor has access to the internet.
• maXwan is only accessible from other maXwan devices or maXvpn.

For more information or advice regarding the security of maXwan please contact Maxon Australia on 02 8707 3000.

Maxon highly recommendeds that users change the default password of their device(s) for further security. Click here for tips on creating a secure password.

maXwan setup is point to point. What this means is to access modems out in the field on maXwan network, you will need another wireless modem operating on maXwan network. Only modems within the maXwan network can communicate with each other.

• User will have to use maXwan domain name as part of the username.
• IP address will be allocated by Maxon Australia.
• maXwan network can not be linked to customer’s private LAN network.

maXwan has significant capacity which allows customers to increase their IP connectivity as their customer base grows.

In order to subscribe for maXwan you need to have a minimum of two accounts to start off with. After the initial setup you can order a single account if required.

There are two (2) ways you can order a maXwan service(s)
• Contact Maxon Australia on +61 2 8707 3000
• Complete our online order form

Place an order with Maxon Australia by completing the online order form or call us on 02 8707 3000. Customers will be advised, by email, once the account is setup.

Customers are charged an annual fee for using maXwan. Please contact Maxon Australia for further information regarding pricing.

Once we receive payment for the order, it can take up to a week to issue the username and password with the allocated IP addresses for the devices.

It is a per connection cost and must be paid upfront before the service can be activated.

In order to unsubscribe from maXwan you need to give one weeks notice. There are no charges if you decide to cancel your subscription however, once paid, the annual fee for using maXwan paid is non-refundable.

Yes. You can subscribe to the maXwan service for modems purchased earlier. Please contact Maxon Australia for further information regarding cost.

You will be billed by Telstra as per your contract for data transfer whereas maXwan is an annual paid service.

In order to use maXwan service, you need to activate the telstra.corp APN (code 'gpcorpb3') on your USIM Card. Please call Phonenomena on 1300 721 281, a Telstra Enterprise Partner specialising in Telstra mobile data products and services, to activate the 'gpcorpb3' code.

It is possible to migrate from the old circuit switched system depending on the data logger and client software. Please contact Maxon Australia’s support team and they can help assist you with the migration to the packet switched system.

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