Tech Blog

Downloading new or updated firmware, GUI programs, drivers and application notes for Maxon products just got a lot easier!

Customers can simply point their web browser at:http://support.maxon.com.au/download


Here you will find a list of modem models, including a ‘Legacy’ option for end-of-life and no-longer-supported products and a ”Services” option for Maxon supplied value added services.


Enter the appropriate folder for the modem you want updates for and you will find another series of folders appropriately named – for example in the “Intellimax+ - MA-2020” folder you will find the following folders:


  • Application Notes
  • Firmware
  • GUI
  • Manual


Each one contains the appropriate files – eg. in the “Applications Notes” folder of Intellimax+ - MA-2020 you will find Intellimax+ Modem Emulation V 4.1.pdf which explains the setup and operation of the modem emulation function.


Because these files can be updated directly by the support staff at Maxon, we can add to this at any time. So if you can’t find something and call the support staff, we can add it during the phone call! We may also provide you with a link to an unbrowsable folder on the same server if we need to send you confidential information or advanced/customised versions of firmware for you to evaluate or test.


While this is currently far from a complete list of all documents we have, it does have the majority of frequently requested files – and as above, we can add to it easily, so the contents will grow over time. Currently, there is over 500MB in more than 180 files/folders on this server to download/browse.


We hope you find this a useful resource!

Maxon remains ahead of the race!

Thursday, 07 April 2016 02:51
 


Our client has been using two-way radio to transmit data between car and pit, however this presented a number of issues such as; limited data speeds, occasionally having to install radio communications at each location and requiring a separate licence for each county they were using the devices in.

ABOUT THE APPLICATION

In recent years, data acquisition systems have become powerful tools that are vital to the success of motorsport. These telemetry systems measure and record important vehicle parameters via sensors and are pivotal in communicating track status and warnings between the pit and the driver.

These parameters including; Wheel speeds, Lateral and longitudinal acceleration, Tyre temperatures, Brake pressures, Engine speed (RPM), Engine temperature, Oil pressure and GPS; can be analysed to gain insight into the behaviour of the engine, chassis and driver, which can ultimately result in greater predictability and optimised performance on a race day.

THE SOLUTION

Maxon offered our client the Intelimax serial modem to test in a well known motor racing series held in Australia.

The Intelimax device was easily installed and circumvented the need for setting up receivers and antennas as is the case with RF Data systems. In addition, as FCC approval is already acquired for the Intelimax devices, no additional licences are required.

Once the Intelimax was installed the data speed immediately increased from 38400bps to 115200bps which allowed for faster and more reliable communications.  Using the 3G network improved the privacy of the data being transferred and alleviated any issues of competitors listening in to vital team information.

FUTURE

Our client is very happy with this solution and has plans to roll out Intelimax modems for all other motorsport classes they are involved in such as Formula 1 and V8 Supercars.

INTELIMAX FEATURES
  • RS-232 / RS-485 software switch
  • Superior security features
  • Periodic Reset 28 hour 
  • Operating temperature range -30°C ~+85°C
  • Power supply range 6-48VDC
More and more of our clients are becoming increasingly concerned about the looming decision they will soon have to make to replace tens of thousands of dollars worth of control equipment which they may consider to be out of date; may be approaching the end of it’s useful life; or it may simply require upgrades to key components. 

Maxon have been working alongside clients to deliver solutions that have allowed them to continue utilising their legacy control equipment. We believe that these alternate solutions for our clients will lead to benefits such as; 
 
SIGNIFICANT CAPEX SAVINGS
EXTEND THE SERVICE LIFE OF YOUR CONTROL EQUIPMENT
UP TO DATE COMMUNICATIONS

 
Although the 2G network is scheduled to shutdown in 2016, some of our customers have reported to be already affected and are experiencing “grooming” activities implemented by the carriers. Don’t panic! Although the 2G network is shutting down, it doesn’t mean that you have to rip out your old equipment and replace everything. The solution could possibly be a case of upgrading existing communications equipment to a 3G or 4G replacement. In some cases this may also involve utilising a device that can emulate and translate the communications protocols.
 
WHAT IS LEGACY CONTROL EQUIPMENT?
 
Legacy control equipment can include meters, data loggers, sensors, that may need refurbishing when it comes to their communications protocols.

Maxon are specialists in interfacing with legacy equipment and have years of experience in assisting customers in this way. Our modems support a number of interfaces and protocols specifically designed for interfacing with legacy devices. This may require customised protocol development that our dedicated team of engineers can work together with you to determine the appropriate interface protocols and even reverse engineer a solution.

 
SEND US AN  This email address is being protected from spambots. You need JavaScript enabled to view it.  OR CALL US ON 02 87073000 TODAY FOR MORE INFORMATION 

Want to work at Maxon?

Tuesday, 20 October 2015 03:44

 Maxon is currently seeking an Embedded Development Engineer

 

Maxon Australia has a strong reputation for developing high end industrial-grade technology including intelligent industrial modems/routers together with cloud based management solutions to the Machine-2-Machine sector.  Our client list spans a variety of verticals including; agriculture, mining, transport, security, signage, gas, water and electricity industries.

We are seeking an Embedded Firmware/Software Engineer with an outstanding ability for systems development to deliver and integrate firmware and hardware products. You will play a crucial role in finding innovative solutions to technical problems. 

The ideal candidate will display a keen interest in related technology and its future direction. Your successful application and knowledge of software architecture, interfaces, industrial protocols and systems engineering will give you the opportunity to make a significant contribution to Maxon’s reputation for reliable, high quality product. 

Key requirements and responsibilities include:

  • More than 7 years’ experience in embedded software engineering
  • Demonstrable fault finding skills supported by a strong ability to design and implement solutions
  • Effective personal time management skills – on spec, on time and on budget
  • Proven ability to write product scopes, specifications and reports for a diverse audience including staff, clients, end users and management
  • Demonstrable experience in product development working with Linux, C, Python, Java and C#
  • Experience with networking protocols and ideally specific industrial protocols such as Modbus
  • Knowledge of wireless communications including 3G/4G is highly desirable

The following qualifications would be advantageous:

  • Tertiary qualifications in Electronics Engineering, Computer Science or similar
  • Minimum 7 years in management role and Product Development
  • Experience in SCADA or Telemetry will be advantageous
  • Understanding of Cloud based technology
  • Excellent technical communication skills - written and verbal

We are looking for candidates that have that natural drive and rise to challenges whilst also including those around you on that same journey. Your passion for technology and more specifically Machine 2 Machine communications will hold you in good stead to help take the company to the next level. 

If you fit the brief, we’d love to hear from you. Please apply to  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Please note - Due to the overwhelming response levels to advertised roles, candidates selected for an interview will be contacted within two weeks of us receiving your application. Good luck!

 

Smartmax Firmware Upgrade

Monday, 14 November 2016 00:00

PRODUCT: SMARTMAX

PRODUCT CODE: MA-2010

RELEASE VERSION: 1.5.0

RELEASE DATE: NOVEMBER 2016

We have now released new firmware for the Maxon Smartmax modem - an industry standard in serial point-to-multipoint wireless SCADA communications. 

The Smartmax can power up simple to advance M2M applications and enable secure two-way communications for numerous applications. The Smartmax modem is already providing proven remote monitoring, control, management and reporting applications.  Designed for reliable field performance and functionalities, the Smartmax allow solutions to deliver rapid, cost-effective deployment for any telemetry environment.

New features in Smartmax Firmware release 1.5.0

  • Modem configuration web page redesigned to a more logical and intuitive layout
  • Added FTP upload for serial messages, I/O status, analogue inputs, Pulse Count, device temperature.
  • Added modem emulation function that allows the modem to transparently simulate CSD (“dial up”) serial connections while running in PSD (IP) mode.
  • Added AT over IP function.
  • Improved security of operation.
  • SSL connection for most modem functions such as telnet
  • Data limit control – once the pre-configured WAN data limit is reached, the modem will no longer send data over the WAN (no more bill shock!)
  • Reset button – previously, this would factory reset the device. Now, a “tap” simply resets the modem, while a 10 second hold-down performs the factory reset
     
SIGN UP HERE TO RECEIVE THE FIRMWARE UPDATE

Unimax Firmware Release

Wednesday, 14 October 2015 02:26

PRODUCT: UNIMAX+

PRODUCT CODE: MA-2025 & MA-2025-4G

RELEASE VERSION: 5.5.33

RELEASE DATE: SEPTEMBER 2015

From 5.5.10 to 5.5.33

  • Ping checking interval added
  • Dynamic DNS web page changed
  • Dyndns configuration by SMS
  • MTU size of L2TP/IPsec changed from 1400 to 1200
  • Removed SNMPv3 option in SNMP webpage
  • New Partition for backing up NV and restoring
  • Static Route added in the webpage
  • AT over IP function added
  • Data Limitation function added under WAN Page
  • DOS Filters added
  • Port forwarding entry extended up to 20 entries
  • New feature for Static Route added to communicate in both directions when L2TP/IPsec VPN is used
  • Increased maximum data limit from 10 MB to 10 TB
  • Bug fixes related to factory reset, SMS remote commands, NVRAM save, L2TP over IPsec, Static Route, Data Limitation with save and reboot, MAC filtering, WAN Scheduler, maXconnect, EM770W SMS return, IPsec FQDN, UDP high data transfer, Inbound IP filter 

From 5.5.10 to 5.5.33

  • Added Gateway to Gateway IPsec tunnel
  • LAN or WAN Ping check feature added
  • Improved speed to establish a WAN connection
  • Custom Script support added in PPP VPN client
  • DDoS value set to disabled by default
  • Feature added to restart via reset button & modify factory reset function
  • Added option for modem not to reboot when there is poor signal and no network connection
  • Ping check interval maximum value set to 86400
  • Bug fixes related to IPsec VPN, SIM busy and MC7304 WAN username and password, subnet mask in MC7304, client key for Dyndns update, ping check when NAT turned off, Active FTP connect, maXconnect update such as Network band, Area information etc, IO change via SMS, Data reset when WAN disconnect by Scheduler, VPN when NAT turned off

Extra Information:

  • Firmware prior to 5.4.26 is not compatible to Unimax+ 4G hardware.
  • Please contact Maxon before upgrading from firmware prior to 5.4.12. 



Want to work at Maxon?

Sunday, 16 August 2015 23:45


Want to work at Maxon? 

Maxon are currently accepting applications for the following position;


Business Development Manager - Technical Sales 

 

  • Industrial Technology; IoT/M2M
  • Outstanding Earning Potential
  • Sydney South

Your next exciting opportunity is here. We are a company with a strong reputation for delivery of high end industrial grade Machine-2-Machine (M2M) telemetry technology to an enviable list of local and international clients in mining, transport, security, signage, gas, water and electricity industries.

You are a high performing Business Development Manager with the passion, drive and focus for all things associated to the Internet of Things (IoT) and M2M. Your strong network of contacts combined with your technical background and hunter mentality will be the key to your success. This is an autonomous role so you’ll be required to bring your initiative and ability to self-navigate your way to building strong relationships and exceeding revenue targets.

Your duties may include but are not limited to:

  • Using your network to identify and secure viable market opportunities
  • Exceed agreed sales and growth targets
  • Provide market intelligence to the business
  • Using Salesforce, manage clients and priorities 
  • Represent the business at sales functions, training sessions, trade shows etc.
  • Travel within Australia

It would be advantageous for you to possess the following:

  • Outstanding hunting and prospecting skills combine with the proven ability to close deals
  • Proven technical sales experience with demonstrated success in the IoT/M2M sector
  • Knowledge of 3G/4G wireless, SaaS and Cloud Technology
  • Demonstrated experience within applications and integrator environments
  • A customer centric approach whilst achieving commercially viable solutions and results
  • Excellent communication skills – verbal and written
  • Sound negotiation skills and with proven ability to present to and influence key decision makers at all levels
  • A personable nature with attention to detail
  • Results orientated with a can-do attitude


Come and show us your intrinsic drive to succeed. Demonstrate to us your passion for technology and as a seasoned professional, how you intend to take the company to the next level. If you have the tenacity and resilience to rise and succeed in this challenge, we want to hear from you.

APPLY NOW for this position by sending your cover letter and resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note - Candidates selected for an interview will be contacted within two weeks of us receiving your application. 

Maxon Australia Ltd, leaders in M2M technology across the Asia Pacific region, today announce a newly formed partnership with New Zealand based distributor Snapper Network Distribution Ltd. This partnership combines Maxon’s M2M development expertise with Snappernet’s highly qualified and ‘hands on’ service and support team.

For the first time in New Zealand, SnapperNet will offer Maxon’s range of modem/routers providing diverse connectivity options. Richard Paul, Managing Director for SnapperNet, says organisations have been looking for the kind of technology solution that Maxon offers for some time now.

“Maxon is a perfect fit to meet our customers’ demands,” he says. “When looking for access to remote devices out of band or needing a failover or main router, they can use Maxon as their complete solution. Our MOBOTIX customers, for example, can connect to their IP cameras using Maxon across 3G or 4G.”

Maxon Australia entered the market in 1989 as a provider of two way and RF data radio technology. In 2004 they released the world’s first USB modem and now focus on 3G and 4G modem and router technologies for both the corporate and industrial markets.

According to Rick Wong, General Manager at Maxon Australia, there were three key reasons for partnering with SnapperNet. “SnapperNet has a robust network of local channel partners, strong professional standards and an intrinsic attention to detail, which we believe will provide Maxon with an added advantage in the New Zealand market,” he says.

“New Zealand is an innovative standalone market of early adopters,” Wong continues, “so it’s a very important market for us. Our goal is to provide solutions through a reliable and proactive distribution network that is also capable of providing the follow up technical support and training to end users that Maxon is renowned for. SnapperNet’s reputable service and focus on partnerships were standout qualities that made them the obvious choice as partner.”

Paul is equally enthusiastic about the new relationship. “Maxon are a standout in the marketplace and we’re excited to be able to offer their range of products in New Zealand to the channel,” he says.

Maxon’s routers, serial communications and cables/accessories can now be viewed on the SnapperNet website: http://www.snappernet.co.nz/brand/maxon

Is your business using 2G devices?

Tuesday, 02 December 2014 01:53

Is your business currently using 2G devices ?

Telstra are shutting down their 2G network in 2016......

Now that you have had a chance to let that sink in.........its time to act!

Evaluate the costs versus the long term viability of the options - The most obvious and easiest option is to change carriers to one that still supports 2G if there is geographic coverage. This may seem the most cost effective but we believe it is delaying the inevitable. Eventually other carriers will follow Telstra and also close down their 2G network.

In most cases replacing 2G hardware with 3G hardware is a better long term option, as 3G cellular hardware has such different physical characteristics to 2G that it cannot be simply upgraded through a firmware update. Maxon can work with you to develop a solution that is tailored to your application. See below we have provided information about three of our 3G devices; Smartmax, Intelimax and Unimax+.

What action should you take now to deal with the shut down? Evaluate how many units you will need to be upgraded then start the process of determining the engineering alternatives.

Talk to us today!

Maxon Australia are a leading provider of M2M equipment. We have been here before and helped many business through the shut down of the CDMA network back in 2003?. Our team are experienced and fully committed in helping our clients through transitions of these kinds and tailoring solutions specific to your business requirements.

2G Network shutdown. What does it mean for you?

Tuesday, 30 September 2014 00:25

Many organisations will be greatly affected by the closing of the 2G network and we have already had a number of them coming to us to ask what they can do to. There are many organisations still purchasing 2G modems today. The major impact to these organisations is in firstly finding an alternative, then implementing the change.

There will be some, who may opt for the easy solution of changing to a different carrier if there is 2G network coverage through and alternative carrier over all sites, (but this isn’t always the case and is also delaying the inevitable). In some unfortunate cases the operator may have gone with an integrated (as opposed to modular) measurement and control solution which may mean that the entire energy meter or RTU has to be replaced at significant cost. If the solution is modular then the modem swap should involve finding an alternative which either already supports all the communication commands required or which can be modified to do so. Maxon has helped a large number of customers with this process in the past through our customisation expertise.

Once a suitable alternative is confirmed the major challenge to these customers is in the physical process of swapping these 2G modems out for 3G alternatives. This will normally involve at a minimum, implementation of a cabling change whereby the old modem cable connections are replaced entirely or an adapter cable is custom manufactured. Maxon has dedicated cable manufacturing both in-house, for smaller volumes and through our manufacturing partners.

The final step, which is often the most painful, is the visits to sites to replace the equipment itself; this can often involve significant man hours and complicated logistics, a costly and time consuming process. As this can often be even more costly than the replacement equipment itself it is crucial to ensure that the replacement is going to do the job well and that the technicians have all the tools they need for the swapout. Maxon has some innovative tools to assist in this process, from customer-specific customisation of software and firmware interfaces to modem emulation, we can ensure that your 2G-3G/4G upgrade path can begin immediately and also be as cost effective as possible.

Another important consideration that many organisations are also currently having to tackle is the migration from Circuit Switched Data (CSD) to IP-based communications. Although Telstra has not indicated a specific date for their CSD network shutdown, they announced back in 2010 that this was going to happen at some stage. The motivations for this is for many of the same reasons 2G is being let go; freeing up network resources from a legacy technology. Our team at Maxon has already assisted a number of both high-profile and owner-operator customers through this process, breaking down the hurdle and providing an elegant and cost-effective solution.

Transitioning from 2G to 3G doesn’t have to be difficult. Maxon can provide solutions for modems, cables, firmware and Circuit Switch Data and we will work closely with you to work out logistics and reduce costs. Talk to us today.

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