Tech Blog

Nim Matutina

Nim Matutina

Maxon Australia Ltd, leaders in M2M technology across the Asia Pacific region, today announce a newly formed partnership with New Zealand based distributor Snapper Network Distribution Ltd. This partnership combines Maxon’s M2M development expertise with Snappernet’s highly qualified and ‘hands on’ service and support team.

For the first time in New Zealand, SnapperNet will offer Maxon’s range of modem/routers providing diverse connectivity options. Richard Paul, Managing Director for SnapperNet, says organisations have been looking for the kind of technology solution that Maxon offers for some time now.

“Maxon is a perfect fit to meet our customers’ demands,” he says. “When looking for access to remote devices out of band or needing a failover or main router, they can use Maxon as their complete solution. Our MOBOTIX customers, for example, can connect to their IP cameras using Maxon across 3G or 4G.”

Maxon Australia entered the market in 1989 as a provider of two way and RF data radio technology. In 2004 they released the world’s first USB modem and now focus on 3G and 4G modem and router technologies for both the corporate and industrial markets.

According to Rick Wong, General Manager at Maxon Australia, there were three key reasons for partnering with SnapperNet. “SnapperNet has a robust network of local channel partners, strong professional standards and an intrinsic attention to detail, which we believe will provide Maxon with an added advantage in the New Zealand market,” he says.

“New Zealand is an innovative standalone market of early adopters,” Wong continues, “so it’s a very important market for us. Our goal is to provide solutions through a reliable and proactive distribution network that is also capable of providing the follow up technical support and training to end users that Maxon is renowned for. SnapperNet’s reputable service and focus on partnerships were standout qualities that made them the obvious choice as partner.”

Paul is equally enthusiastic about the new relationship. “Maxon are a standout in the marketplace and we’re excited to be able to offer their range of products in New Zealand to the channel,” he says.

Maxon’s routers, serial communications and cables/accessories can now be viewed on the SnapperNet website:

Tuesday, 02 December 2014 01:53

Is your business using 2G devices?

Is your business currently using 2G devices ?

Telstra are shutting down their 2G network in 2016......

Now that you have had a chance to let that sink in.........its time to act!

Evaluate the costs versus the long term viability of the options - The most obvious and easiest option is to change carriers to one that still supports 2G if there is geographic coverage. This may seem the most cost effective but we believe it is delaying the inevitable. Eventually other carriers will follow Telstra and also close down their 2G network.

In most cases replacing 2G hardware with 3G hardware is a better long term option, as 3G cellular hardware has such different physical characteristics to 2G that it cannot be simply upgraded through a firmware update. Maxon can work with you to develop a solution that is tailored to your application. See below we have provided information about three of our 3G devices; Smartmax, Intelimax and Unimax+.

What action should you take now to deal with the shut down? Evaluate how many units you will need to be upgraded then start the process of determining the engineering alternatives.

Talk to us today!

Maxon Australia are a leading provider of M2M equipment. We have been here before and helped many business through the shut down of the CDMA network back in 2003?. Our team are experienced and fully committed in helping our clients through transitions of these kinds and tailoring solutions specific to your business requirements.

Tuesday, 30 September 2014 00:25

2G Network shutdown. What does it mean for you?

Many organisations will be greatly affected by the closing of the 2G network and we have already had a number of them coming to us to ask what they can do to. There are many organisations still purchasing 2G modems today. The major impact to these organisations is in firstly finding an alternative, then implementing the change.

There will be some, who may opt for the easy solution of changing to a different carrier if there is 2G network coverage through and alternative carrier over all sites, (but this isn’t always the case and is also delaying the inevitable). In some unfortunate cases the operator may have gone with an integrated (as opposed to modular) measurement and control solution which may mean that the entire energy meter or RTU has to be replaced at significant cost. If the solution is modular then the modem swap should involve finding an alternative which either already supports all the communication commands required or which can be modified to do so. Maxon has helped a large number of customers with this process in the past through our customisation expertise.

Once a suitable alternative is confirmed the major challenge to these customers is in the physical process of swapping these 2G modems out for 3G alternatives. This will normally involve at a minimum, implementation of a cabling change whereby the old modem cable connections are replaced entirely or an adapter cable is custom manufactured. Maxon has dedicated cable manufacturing both in-house, for smaller volumes and through our manufacturing partners.

The final step, which is often the most painful, is the visits to sites to replace the equipment itself; this can often involve significant man hours and complicated logistics, a costly and time consuming process. As this can often be even more costly than the replacement equipment itself it is crucial to ensure that the replacement is going to do the job well and that the technicians have all the tools they need for the swapout. Maxon has some innovative tools to assist in this process, from customer-specific customisation of software and firmware interfaces to modem emulation, we can ensure that your 2G-3G/4G upgrade path can begin immediately and also be as cost effective as possible.

Another important consideration that many organisations are also currently having to tackle is the migration from Circuit Switched Data (CSD) to IP-based communications. Although Telstra has not indicated a specific date for their CSD network shutdown, they announced back in 2010 that this was going to happen at some stage. The motivations for this is for many of the same reasons 2G is being let go; freeing up network resources from a legacy technology. Our team at Maxon has already assisted a number of both high-profile and owner-operator customers through this process, breaking down the hurdle and providing an elegant and cost-effective solution.

Transitioning from 2G to 3G doesn’t have to be difficult. Maxon can provide solutions for modems, cables, firmware and Circuit Switch Data and we will work closely with you to work out logistics and reduce costs. Talk to us today.

Thursday, 22 May 2014 02:00

Choosing the right modem

Maxon specialises in a range of modems and solutions to suit most industrial applications. To select the right device for your application visit our page "Choosing the right Modem" which outlines an easy to follow product comparison guide.

Friday, 21 March 2014 02:16


Maxon Australia specialises in custom solutions.

Whether it be a specific firmware tailored to suit your application or producing a hardware solution in a controlmax enclosure. We work closely with our customers to meet their specific needs.

Recently, one of our customers was approached by a water treatment company with a scenario whereby aggressive acid fumes were adversely affecting the performance of a modem out in the field. Maxon replaced the modem with the Intelimax serial modem. In order to replace the modem, certain enhancements and changes were necessary to make the Intelimax compatible with the data logging equipment being used. Within a month Maxon provided a new firmware specifically compatible with the equipment.

Another customer required a solution for their power meters. The current set up was unable to house the modem they were using. Maxon provided a compact IP Rated enclosure that housed the modem and power supply that could be discretely mounted providing access to specific connectivity options.

Maxon prides itself in developing its own modems; this allows us to accomodate our customers requirements including customisation. Our in house personnel are trained to tweak, change and develop the necessary changes to meet customers needs. T

Sunday, 02 March 2014 23:26

Modem Emulation



Modem emulation assists in the transition from Circuit Switched Data (CSD) to Packet Switched Data/IP (PSD). If the control center management system supports IP but the field devices only support dialing back to the control center using CSD, then you can use the Intelimax to emulate the CSD modem interface. The Intelimax can also be configured to act as an IP stack server for incoming connections if necessary.

Dialing Process

From the perspective of the field device it will dial out a CSD data call like it always has, except the Intelimax will instead establish an IP stack client connection to the server. For example the field equipment may dial the following string: ‘ATDT0412123456’, then wait for the connection to be established by receiving a ‘CONNECT’ message. The Intelimax can be configured to establish an IP stack client connection to one of several different server IP addresses depending on the number dialed.

Intelimax Configuration

The Intelimax must be configured in IP stack auto server or IP stack manual server mode. This configuration can be made using the Intelimax GUI or via AT commands. If the Intelimax is in IP stack manual mode then it will only connect to the network when it receives the ATDT command via serial and will drop the connection when the call is hung up (+++, ATH). If the Intelimax is in IP stack auto mode (server) then it will act as an IP stack server (and therefore could be addressed remotely) until it receives the dial out commands.

Intelimax AT Command Configuration

The Intelimax modem emulation can be configured using the following AT commands:

To enable modem emulation and add a data number to IP address and port number emulation to the list

  • at$$emul=1,phone_number,IP_address,port_number
  • e.g. at$$emul=1,01044204414,,5000

To check current emulation list (must have already enabled emulation)

  • at$$emul?

$$EMUL: 1,3

To Enable/Disable Modem Emulation – this must be enabled on the server Intelimax for CONNECT message

  • at$$emul=0,0 – disable
  • at$$emul=0,1 - enable

To delete a rule from the list

  • at$$emul=2,list_number
  • e.g. at$$emul=2,1

$$EMUL: 1,2

Tuesday, 18 February 2014 00:02

Intelimax GUI Update







  • Auto recovery when no TCP connection
  • Auto-refresh in serial connection
  • Baud rate detection for serial connection
  • Can connect to URL as well as IP address for remote TCP connection
  • Automatic device connection on LAN
  • Added FTP configuration option
  • Added maXconnect configuration support (from FW 0.0.94)
  • Added modem emulation (from FW 0.1.56)
  • AT over IP option (from FW 0.1.56)
  • SMS on boot feature (from FW 0.1.56)
  • Reordered the settings tabs and changed button naming for clarity
  • Removed confusing messages when modem in Serial Modem mode
  • Saving configuration more robust
  • Loads configuration from modem every time
  • Added manual disconnect rather than waiting for TCP timeout
  • Improved module detection and corrected AT commands
  • Reduced ERROR responses in serial connection
  • More information on status page in serial connection
  • Removed irrelevant warning message when saving in serial connection
  • Removed information that is irrelevant to the current mode
  • Improved firmware upgrade process



Click below to register your Update request.

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Copyright © Maxon Australia

Tuesday, 03 December 2013 23:14

CSD to IP change from CSD call

The Maxon Intelimax modem has the unique in-built feature of being able to change between modes and configure settings remotely over a CSD call. This is especially useful if you have a modem in the field that you need to remotely configure using remote AT commands or the Intelimax GUI but are currently using CSD to talk to this modem. Using these commands lets you change to an IP connection for easy access to the device over an IP connection. This feature is available from firmware versions 0.1.67 onwards.

It is very important to ensure that you can access your modem once this is done which means either using a static IP address (private IP WAN or similar) or a public dynamic IP address such as telstra.extranet the WAN IP of which can be found via SMS.

Dialing Process
Dial out to the modem via a command line terminal session to your data modem using the data number of the SIM card in the Intelimax. The sting will be as follows: ATDT0400123456. Once the ‘CONNECT’ message has been displayed you are connected.
Intelimax Remote Configuration Commands
The following commands can be used to change the settings of the Intelimax:

  • Unlock the CSD programming interface: program.maxon.unlock=admin:admin
  • admin:admin are the default username and password, if you have changed these update this command with the appropriate values in the order username:password.
  • Update the cellular APN: program.maxon.apn=telstra.extranet
  • Update the CPN username, password and authentication: program.maxon.auth=userid:password:chap/pap/none
  • Change the mode of the modem: program.maxon.mode=1

1- IP Stack Auto mode –auto connect IP
2- IP Stack Manual mode –manual connect IP
3- Serial modem mode –for CSD or when end device controls connection

Apply all the settings and reboot: program.maxon.lock
Once the commands have been received by the modem it will display ‘Modem will reboot now’ and the call will be dropped as the modem reboots:
Once the modem reboots (approximately 2 minutes) if a public dynamic IP address has been used it can be found using the following SMS to the phone number (not data number) of the SIM in the modem:


The Maxon Australia support team has recently received a large number of enquiries about high data usage from Telstra. Bill shock is something that no one likes to we would like to provide some reasons for the data usage and also some things you can do.

What is happening?

Many customers have been experiencing high data usage on their modems. This usage is as high as 2GB in a 24 hour period. Customers have noticed this usage on their Telstra data logs have seen this usage recorded as chunks of 120MB (or 117MB) data, Telstra’s default data block record size.

Why is this happening?

All customers who have experienced high data usage are on the 'telstra.extranet' APN. This APN provides the 3G routers with a public dynamic IP address. Public IP addresses are useful if you need to access your 3G modem remotely, however these addresses are also susceptible to random hack attempts. This is the most plausible reason why the data rates have recently shot up.

How to fix this issue and/or remove the risk of this happening in the future?

Changing to a private IP address is the only sure way to remove the risk of random, sustained hack attempts. This means changing to either the ‘telstra.internet’ APN or using a private IP WAN service such as maXwan. All Maxon modems (except for the Datamax) can be configured via SMS, so if you need to change back to 'telstra.extranet' at any stage this can be easily done.

If you would like to find out more about Maxon’s private IP WAN service, maXwan, please visit, contact Maxon at This email address is being protected from spambots. You need JavaScript enabled to view it. , or on (02) 8707 3000.

Friday, 25 October 2013 00:30

Intelimax Firmware Upgrade

Maxon Australia has released a new firmware (Version 0.1.56) for the Intelimax modem.

The new firmware has the following updates;
  • Support added for remote monitoring and control via the maXconnect portal
  • CSD bug fixes to module firmware
  • Module monitoring
  • Reverting to defaults
  • Reduced boot times
  • LED functionality improved
  • Remote configuration of Dynamic DNS settings
  • Periodic reset of 26 hours
  • SNMPv3 support added
  • Modem emulation functionality
If you would like to know more or register your modems for the upgrade click here
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